11/09/2025 RDV.2
Customers may return products within 30 days from the date of delivery.
Returns are accepted under the following conditions:
• The product must be undamaged.
• If there is a manufacturing defect, the product may be returned even if used.
• If the product was manufactured according to customer specifications, it must be unused to be eligible for return.
• The product must be in its original packaging with tags intact.
• Custom-designed or customer-specific products, manufactured based on technical details provided by the customer, cannot be returned.
To initiate a return:
• Customers must send an email to [email protected] including a photo of the product tag and the invoice.
• Once approved, the product should be shipped to the address listed below.
• Return shipping costs are covered by the customer.
• However, if the return is due to a manufacturing defect, shipping costs will be covered by the Toraco LLC
• Returned products are inspected within 20 days of receipt.
• If approved, refunds are issued within 2 weeks following the inspection.
• Refunds are processed according to the original payment method:
• Payments made via bank transfer will be refunded to the bank account.
• Payments made via credit card will be refunded to the card.
• Customers may request a product exchange instead of a refund.
Products should be shipped to:
TORACO LLC
11417-19 Irving Park RD, Franklin Park, IL 60131
Tel: 630 785-2410
E mail: [email protected]
